Items are Final Sale. No Refunds or Exchanges
At ASH | A Simple Homebody, we strive to provide quality products to our customers. Due to the nature of our products, our policy is that all sales are final, and we do not offer refunds or exchanges. However, we understand that there may be exceptional circumstances where refunds or exchanges may be considered.
Exceptions to our No Refunds or Exchanges policy may be made under the following circumstances:
Defective or Damaged Products: If you receive a product that is defective or damaged, we will work with you to resolve the issue. Please contact our customer service within 3 days of receiving the product and provide relevant details, such as order number, product description, and photos of the issue. We may offer a replacement, repair, or refund at our discretion.
Order Errors: In the event of a mistake on our part, such as shipping the wrong product or an incorrect quantity, we will take responsibility for the error and work towards a resolution. Please contact us at firstname.lastname@example.org with order details and we will rectify the issue as soon as possible.
Please note that all requests for refunds or exchanges, including exceptions, are subject to review and approval. We reserve the right to refuse refunds or exchanges if the request does not meet our criteria for exceptions or if the request is found to be fraudulent or abusive.
We appreciate your understanding of our Final Sale, No Refunds or Exchanges policy, and we are committed to providing exceptional customer service. If you have any questions or concerns, please contact us at email@example.com, and we will be happy to assist you.